Complaints Procedure

We are confident of providing a high quality service in all respects.

We value our clients and would not wish you to think you have any reason to be unhappy with us.

We will attempt to resolve any problems that may arise with our service. It is therefore important that you immediately raise any concerns you may have with us.

If you have any queries or concerns about our work for you, please raise them in the first instance with the person dealing with the matter. If that does not resolve the matter to your satisfaction, please contact Gerry Crilly who is the COLP (Compliance Officer for Legal Practice) and a partner in our firm.

We will resolve any problems you may have promptly and inform you of the outcome as soon as possible. We will try and investigate your complaint and provide you with details of the outcome of our investigations within an eight week period of time.

If for any reason we are unable to resolve the problem between us then we are, as you know, regulated by the Legal Ombudsman which also provides a complaint and redress scheme. You can contact the Legal Ombudsman: by post - Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ, by telephone - 0300 555 0333, online –

Please be aware that any complaint to the Legal Ombudsman must usually be made within six months of your having received a final written response from us about your complaint. Complaints to the Legal Ombudsman must usually be made within six years of the act or omission about which you are complaining occurring; or within three years from when you should have known about or become aware that there were grounds for complaint.

We are authorised and regulated by the Solicitors Regulation Authority (SRA).

We operate in accordance with a code of conduct and other regulations contained within the SRA’s Handbook. For further information or to see a copy of the Handbook, please visit

Click here to download a copy of our complaints procedure.